We are an independent bike shop in the centre of the Georgian city of Bath, established for over 30 years. Here you will find an extensive range of bikes featured in store and online, as well as a full range of cycle clothing and accessories. Additionally we have a range of demo bikes available, enabling comparison of your options alongside our knowledgeable staff, who are there to guide you through every step to guarantee you get the perfect bicycle and accessory package for your cycling needs.

Brunel Square Bath BA1 1SX

Avon Valley Cyclery Privacy Policy & Cookies

Privacy Policy

 

This privacy policy explains how we collect, store and process your personal data for the purposes of direct marketing by email. Personal data is any information that can be used to identify a living individual, either directly or indirectly. It can refer to obvious things like your name and address, but also to online identifiers such as IP addresses.

 

Who are we?

AVC (Bath) Limited trading as
Avon Valley Cyclery

13/14 Brunel Square
Bath
BaNES
BA1 1SX

Phone number: 01225 442 442
Email address: shop@avonvalleycyclery.co.uk
Registered company number: 4777665
ICO registration number: ZA221938

 

How do we collect your personal data?

We collect your personal data for the Avon valley Cyclery newsletter and email marketing when:

  • you sign up to the newsletter with your email address on the homepage of our website
  • you create an Avon Valley Cyclery account and opt-in to receive email marketing from us
  • you complete an online order and opt-in to receive email marketing before checking out
  • you enter a competition that we are running and opt-in to receive email marketing when you enter

 

What personal data do we collect and how do we use it?

When you sign up to our newsletter and email marketing, we collect your email address so that we can send you this information. We may also use your name, address, date of birth and order history so that we can personalise the marketing emails we send to you.

We do this with your consent and you can opt-out of these emails at any time using the ‘unsubscribe’ link featured in all of our emails to you. You will not receive any more marketing emails from Avon Valley Cyclery if you do this, but we will still send you transactional emails, for example an order confirmation if you make a purchase from us.

 

How long do we keep your information for?

We will continue to send email marketing to you opt out. We will maintain your email address on a suppression list for 24 months, so that we know not to contact you.

 

Do we share your information with anybody?

We use Mailchimp to help manage our marketing database. This company may store and/or process your personal data outside of the EEA. We have ensured that there are suitable safeguards in place for the protection of your personal data outside of the EEA.

  • Read Mailchimp’s Privacy Policy here

 

Your rights

You have various rights relating to the processing of your personal data for direct marketing. These are:

  • The right to be informed – this privacy notice explains to you how your personal data is processed by us for direct marketing.
  • The right to access – you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within one month of your request.
  • The right to rectification – we like to make sure that the information we have about you is correct. You can manage your personal details within your Avon Valley Cyclery account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you by using the information provided in the ‘Who are we?’ section on this page.
  • The right to erasure – you have the right to have your data ‘erased’ by Avon Valley Cyclery under specific situations.
  • The right to restrict processing – you have the right to restrict processing in certain situations such as: where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data / where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds / when processing is unlawful, and you oppose erasure and request restriction instead / where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
  • The right to object - You have the right to object to the processing of your personal data. Remember you can opt out at any time from our marketing communications using the preference centre in your Avon Valley Cyclery account, by using the ‘unsubscribe’ function in our marketing emails or by contacting us using the information provided in the ‘Who are we?’ section on this page.

 

How to contact us

If you want to talk to us about anything in this privacy policy, find out more about your rights or to enforce your rights, please contact us using the information provided in the ‘Who are we?’ section on this page and our team will be happy to help.

 

Not happy?

If you feel that we have not processed your data according to the law, then you have the right to make a complaint with the ICO here.

 

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Avon Valley Cyclery :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Avon Valley Cyclery uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Avon Valley Cyclery website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Avon Valley Cyclery do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01225 442 442 or via our contact us page link at the top of the page.

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